Yes, Lordh produces its own shoes. This means that every pair of shoes is made entirely in-house, ensuring complete control over every stage of the production process and superior quality.

Lordh is located in Veneto, specifically in Riviera del Brenta. It is here, in one of the most important luxury footwear districts in the world, that we make our shoes.

For any information, do not hesitate to contact us. You can do so by email at info@lordh.it or by calling or messaging us on WhatsApp at: +39 349 3073484

Lordh has a clear mission: to promote Made in Italy. The company is committed to enhancing Italian shoemaking traditions and showcasing the excellence of Italian craftsmanship to the world. In short, Lordh is a project born from a passion for shoes, a desire to support Italian craftsmanship, and an ambition to create a high-quality product with contemporary design.

Lordh was founded in 2020, in the midst of the pandemic, with the aim of supporting and promoting Italian footwear craftsmanship. During the lockdown, many artisans faced difficulties due to canceled orders. Lordh was born as a response to this situation, offering a platform to connect these master artisans with end customers.

The name "Lordh" on the one hand, evokes the figure of the "great lord" and the timeless elegance of handcrafted shoes. On the other, the "H" stands for "hands", "heads", "hearts", emphasizing the importance of manual labor and Italian craftsmanship that lie behind every creation. The brand also includes an explicit reference to Venice. This choice highlights the inspiration that the lagoon city offers in terms of style, colors, and beauty, elements that are reflected in Lordh's creations.

We offer a legal guarantee of conformity on all our items. In case of any issues, our team will be happy to find a quick and efficient solution, ensuring your complete satisfaction.

Click on "Shop" and then "Shoe Care". We know how important it is to take care of your leather shoes to make them last longer. For this reason, we have selected a range of specific products for cleaning and maintaining our footwear. We offer you everything you need to keep your shoes looking perfect.

Yes, we specialize in hand-applied leather antiquing. We start by selecting the finest white, natural calfskin split. After several steps using dyes, creams, and waxes, we achieve the desired color.

Each pair is made to order, offering a customization service that allows you to create a unique, bespoke pair of shoes by choosing the leather color, sole type, and other details if desired. Lordh also offers a bespoke service for customers with specific needs.

Our products are shipped worldwide every day. We offer free international shipping by partnering with leading couriers such as UPS, DHL, SDA, and FedEx.

Our packaging is also entirely Made in Italy. The boxes, bags, and packaging materials are produced in the Veneto region, with the aim of providing our customers with a complete, high-quality shopping experience, starting with the packaging.

To make our footwear, we carefully select only the finest raw materials, sourced entirely from Italy. We rely on local suppliers, with a preference for historic footwear districts. In particular, we use: Calfskin for uppers: The uppers and linings of our shoes are made from calfskin tanned using traditional methods in the renowned Tuscan leather district, ensuring excellent quality and softness. Shoulder leather for insole boards: The insole boards, also sourced from the Tuscan leather district, are selected to ensure freshness, flexibility, and durability. Split leather for soles: The soles are made from high-quality split leather, slowly vat-tanned by the historic Presot tannery. They are carefully selected to provide excellent comfort and unmatched durability, thanks to their fibrous structure and traditional tanning process.

Lordh specializes in the production of handcrafted men's shoes and leather goods, using the finest raw materials and traditional techniques. Our collection includes classic, modern, and customizable styles. Thanks to our expertise and passion for craftsmanship, we are able to create unique and personalized footwear, made to last over time.

Our products are handcrafted in our workshop and can be purchased exclusively on our website. We do not have any physical stores or authorized retailers. To allow you to try on our shoes comfortably at home or in the office, we offer free shipping on all orders.

To place an order on Lordh, follow these simple steps: Go to the homepage → Click the 'Discover the collection' button → Select the items you want and 'Add to cart' → Continue by clicking 'Go to checkout' → Fill in your 'Delivery' and 'Payment' details → Check that the pre-filled information is correct and click 'Pay now'. You will immediately see a thank-you page and receive a confirmation email or SMS. You can also follow the same steps if you choose to access the site from the drop-down menu by clicking 'Shop' and then selecting the collection you want to view from: 'Shoes', 'Belts', and 'Shoe Care'. Happy shopping!

You can request an invoice directly from the "Invoices" section within your "Account". We ask that you submit the request no later than the month in which you placed the order.

On Lordh.it you can pay securely using the following methods: Credit cards: We accept Visa, Mastercard and American Express. PayPal: Use your PayPal account for a fast and secure payment. Klarna: Choose interest-free installment payments. Buy now, pay later. With Klarna you can pay in up to three interest-free installments. Cash on delivery: Pay conveniently in cash upon delivery of your order. This option is available only for shipments within Italy and with a €9 surcharge to be paid directly to the courier. Bank transfer: For those who prefer traditional payment, you can make a bank transfer to the bank details that will be provided to you. Please send us an email at: info@lordh.it so we can send you a preliminary order and give you the option to pay via bank transfer.

Our customers' security is a top priority for us. Here are some of the key security features we use: PCI Compliance: We comply with PCI DSS standards. Encryption: All sensitive information is encrypted. Tokenization: We use tokens instead of storing complete credit card data. Fraud Protection: We have advanced systems to detect and prevent fraud. Continuous Security Updates: We continuously invest in developing new security features.

To keep track of your order, we will send you an email with a shipping tracking number as soon as it is ready. You can use this number to follow your package's journey directly on the courier's website. We also offer an integrated order tracking service: by logging into your "Account", in the "Orders" section you can view the status of your shipment in real time by clicking on "Track your order".

Please notify us of any changes or cancellation requests within 3 business days of the order date. As our products are handcrafted to your specific request, production will already be underway after this period, and we will no longer be able to make any changes.

We will be happy to host you in our laboratory. To arrange a visit, we invite you to contact us via the contact form in the "Where we are" section. We are available for visits from Monday to Saturday, from 8:00 a.m. to 7:00 p.m. During the visit, you will be able to discover our creative process up close and the passion we put into what we produce.

Absolutely! You'll be able to admire our work and purchase your favorite products directly. We look forward to seeing you!

We also create custom-made products to meet even the most demanding requirements. It is necessary to schedule an appointment at our workshop to take measurements and determine the best fit. You will be able to try on an initial model to ensure that the final product is perfect for you. Book your appointment now in the "Where We Are" section.

We offer a dedicated repair service for our customers, exclusively for Lordh products. To request a repair, log in to the "Services" section of your "Account" and send us your request, attaching photos of the product if possible. Our team will assess the repair and get back to you with a quote.

The estimated delivery time is 7–8 business days for manufacturing (made to order). Upon receipt of the order, every effort is made to ensure prompt service by reducing processing times.

For domestic shipments, delivery times are approximately 1-2 business days. For international shipments, they are estimated at 3-4 business days. Please note that these times are indicative and may vary due to external factors such as holidays, strikes, and logistical delays.

To keep track of your shipment, as soon as your order is ready, we will send you an email with a tracking number. You can use this number to follow your package's journey directly on the courier's website. We also offer an integrated order tracking service: by logging into your "Account", in the "Orders" section you can view the status of your shipment in real time by clicking on "Track your order", without having to search for the tracking number.

For calculating delivery times, we consider all days of the week from Monday to Friday as working days. Deliveries are generally made from 8:00 am to 6:00 pm. Please note that public holidays are not considered working days and may affect delivery times. For some disadvantaged or remote areas, delivery times may be slightly longer.

If you are not present at the time of delivery, the courier will make two more delivery attempts on the following business days. If no one is available, your package will be held at an Access Point or at the courier depot closest to the indicated delivery address. You can then pick it up by presenting a form of identification and the tracking code provided by email or found in the "Orders" section under "Track your order".

Shipping is always free worldwide for all orders over €50, regardless of the destination. For lower-value orders, we apply a shipping fee of €7 for Italy and €25 for the rest of the world. No additional costs apply within the European Union. For non-EU countries, import charges will be collected upon delivery.

For orders destined for non-EU countries, please note that you may have to pay additional import and customs charges upon delivery. These charges are determined by the customs authorities in your country and may vary depending on the type and value of the product. As these charges are subject to frequent changes, we are unable to provide you with an exact estimate. Please note that the prices shown on our website for items shipped internationally exclude VAT.

We invite you to view our "Shipping and Returns" section at the bottom of the homepage and send an email to info@lordh.it with the required information to receive return authorization.

If you wish to return only some of the items from your order, you can do so. Log in to your "Account" and follow the procedure outlined in the "Returns" section. Select the items you wish to return and send us the request.

You can return your purchase within 14 days of the delivery date. The product must be intact, unused, and in its original packaging. Return shipping costs are at your expense; no additional costs are incurred when returning any product in accordance with our return terms.

To make a return, please carefully pack the products in their original packaging to protect the items from any damage during transport. Remember to include all original accessories. Please note that we will not accept returns of products that have been used, scratched, damaged, soiled, or returned without their original packaging.

Once we have assessed your request and authorized the return, we will provide you with the instructions and the exact address where to send the package. Please remember to pack the products carefully and keep proof of postage.

For all items whose return is successfully processed, the refund will be credited to the original payment method used at the time of order, in the same currency, within 5 business days of us receiving the return. We will send you a confirmation email as soon as the refund has been authorized. The time it takes for the credited amount to appear in your account depends on the issuing financial institution.

We are very sorry if you received a damaged or defective product. To request a replacement or refund, please: Keep the product and its original packaging. Contact our customer service within 5 days of receiving the product. Provide a detailed description of the problem and, if possible, attach photos. We will help you resolve the issue as quickly as possible.

You can do this by sending an email to info@lordh.it or by calling or messaging us on WhatsApp at +39 349 307 34 84. We are available Monday to Sunday from 8:00 a.m. to 10:00 p.m.

Creating an account on Lordh offers numerous benefits. Favorites: Save your favorite products to easily find them again in the future. Order history: Keep track of your previous purchases and reorder what you love. Wishlist: Create wish lists or lists for special occasions, such as gifts. Faster checkout: Your details are automatically filled in for future purchases. Order management: Track the status of your orders and request assistance if needed. Exclusive offers: Access member-only promotions. Newsletter: Receive the latest news, new arrivals, and special offers directly in your inbox. Invoicing: You can easily request an invoice from the team for an order you have placed. In short, creating an account on Lordh allows you to enjoy a more personalized, convenient, and rewarding shopping experience.

To regain access to your account, follow these simple steps: Go to the login page. Click the 'Forgot password' button. Enter the email address you used to register. You will receive an email with a link to reset your password. Click the link and create a new secure password.

To always stay informed about our latest news, we recommend:

• Subscribing to our newsletter: You will receive all information about our promotions, events, and new products directly in your email inbox.
• Following us on social media: We are on Meta and Instagram. Follow us to enter contests, discover previews, and always stay up to date."

Are you an entrepreneur looking for a production partner for your collection? Our workshop offers customized solutions to meet your needs. Write to us at info@lordh.it and together we will find the ideal solution for your project.